Cancellations and changes

• Transfer services must be canceled or changed before 5 pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.
• Cancellations can be made by e-mail, live-chat or WhatsApp or by calling us!
• We will provide you a cancellation number. Please write it down and save it until you have received your refund.
• Contact our customer service if any changes are needed. All contact details are on your confirmation vouchers. Once fixed, a new voucher will be issued via email.
• We do track arrival flights.
• Reviewing the data in your confirmation vouchers is your responsibility. Read your vouchers carefully.
• Changes or cancelations due to causes beyond your control will be evaluated by our customer service department. We are very flexible when it comes to refunds if you let us know.
• Transfer Guarantee for delayed arrival flights maximum waiting time is 3 hours after your flight is landed.
• We assist our customers in every possible way to make new arrangements.
• We reserve the right on arrival service to deny changes between 6pm to 7am.
• Transfer Guarantee waiting time for departures/hotel to hotel services will be 20 minutes.